Marriott Bonvoy: Self-Service Portal Redesign

Pre-sales Experience Cloud prototypes that helped Salesforce win strategy, UX, and tech leadership — contributing to a $500K+ opportunity close.

FIGMA PRE-SALES DESIGN

2 days · 7 prototypes + mobile

Marriott Self-Service Portal Redesign

Replace this native placeholder with exported screens from the Figma file when ready.

Role

Experience Architect

Impact

$500K+ booking contribution

Delivery

7 web prototypes + 1 mobile screen

Key Contributions

Delivered a full Help Site refresh with zero ramp time, shaped the mobile experience through Experience Cloud, and helped create utilization for 3 people on the XS team.

Peer Recognition

“Janie was instrumental in setting the foundation for Marriott Self-service pre-sales effort… her involvement directly impacted the close of $500K opportunity for Marriott.”

Back to Work